Terms of Service

• You must be at least 18 years old to use our Service • You must register for an account to use our Service • You agree to provide accurate, current, and complete information • You are responsible for maintaining the security of your account

You are responsible for: • Maintaining the confidentiality of your account credentials • All activities that occur under your account • Notifying us immediately of any unauthorized access

• We offer enterprise and SMB subscription plans with custom pricing based on your organization's needs • There is no free tier; all access requires a paid subscription • Pricing varies based on features, user count, and usage requirements • Enterprise customers may have custom pricing arrangements and service level agreements • All fees are exclusive of applicable taxes unless stated otherwise

• Payments are due in advance for the subscription period • We use secure third-party payment processors • Fees are non-refundable except where required by law

• You retain all ownership rights to your uploaded documents, workflow definitions, and other content • You grant us a limited license to host, store, process, and analyze your content solely to provide the Service • This includes sending your content to third-party AI providers (OpenAI, Anthropic, Google) for processing • You represent that you have all necessary rights to upload and process your content • You are responsible for the legality, accuracy, and appropriateness of your content

• AI-generated content (responses, reports, workflow outputs, artifacts) is provided to you for your use • We do not claim ownership of AI-generated content created specifically for you • AI-generated content may be inaccurate, incomplete, or inappropriate • You are solely responsible for reviewing, validating, and using AI-generated content • We are not liable for damages resulting from reliance on AI-generated content

Administrator Access Rights: Within your organization (tenant), administrators can access METADATA AND ANALYTICS ONLY: • Usage statistics (who is using AI, when, and which models) and cost metrics • Audit logs of actions taken (timestamps, user IDs, action types) • Workflow execution metadata (start time, duration, status) • System performance and analytics Administrators CANNOT access: • Actual chat content, conversations, or prompts • Generated reports or AI responses • Document content or uploaded files • Specific questions asked or work product created • Individual messages within chat sessions Privacy Philosophy: This privacy-respecting governance approach follows industry standards (Microsoft Copilot, ChatGPT Enterprise) that provide oversight through metrics rather than content surveillance. This enables: • Effective AI governance and cost control • User trust and AI adoption • Compliance with privacy regulations (GDPR, CCPA) • Protection of intellectual property and confidential work Exceptions: In limited circumstances (legal obligations, security incidents, documented policy violations), authorized compliance officers may access content with proper authorization, logging, and user notification where legally required.

• All Service-related intellectual property belongs to Synthgram, including software, algorithms, and platform technology • You may not use our trademarks, logos, or branding without written permission • The Service's proprietary technology includes our workflow engine, integration framework, and platform architecture • Third-party AI models (OpenAI, Anthropic, Google) are owned by their respective providers

• We integrate with third-party AI providers (OpenAI, Anthropic, Google) and MCP services • Your use of these integrations is subject to the third-party providers' terms and conditions • We are not responsible for changes, limitations, or discontinuation of third-party services • Some AI providers may have their own intellectual property claims over outputs generated by their models

You grant us a perpetual, worldwide, royalty-free license to use any feedback, suggestions, or ideas you provide about the Service.

• We strive for high availability (99.9% uptime target) but do not guarantee uninterrupted service • Service availability depends on Microsoft Azure infrastructure and third-party AI providers • Scheduled maintenance will be communicated in advance when possible • Support response times vary by subscription level and service tier

• AI service availability depends on third-party providers (OpenAI, Anthropic, Google) • We do not guarantee availability or response times of third-party AI models • Rate limits may apply based on your subscription and provider capacity • AI model versions may change without notice as providers update their services • Some features may be temporarily unavailable due to provider maintenance or limitations

We may modify, update, or discontinue features of the Service at any time, with or without notice, to improve functionality, security, or compliance.

The Service is provided "as is" without warranties of any kind.

Our liability is limited to the amount paid for the Service in the past 12 months.

• Either party may terminate these Terms in accordance with the subscription agreement • We may immediately suspend or terminate service for material violations of these Terms • We may suspend service for non-payment after appropriate notice • Upon termination, you must immediately cease using the Service

• You may request export of your data at any time during active subscription • Upon termination, you have 30 days to request data export • After termination, your data will be deleted within 90 days unless legal retention is required • Exported data includes: documents, workflow definitions, chat histories (where technically feasible) • Some data may be retained longer for audit, legal, or compliance purposes

• Access to the Service will be revoked immediately upon termination • Prepaid fees are non-refundable unless otherwise specified in your agreement • Audit logs may be retained for compliance purposes even after termination • MCP connector configurations and external integrations will be disconnected

• Synthgram operates as a multi-tenant SaaS platform • Each organization (tenant) has logically isolated data and users • Users can only access data within their assigned tenant • No data is shared between tenants without explicit authorization

• Administrators: Can manage users, set AI usage policies, view usage analytics and audit logs (metadata only, not content), configure connectors, and monitor costs and compliance. Cannot access user chat content, generated reports, or uploaded documents. • Users: Can access features according to their organization's policies and administrator-defined permissions. User work product and AI interactions remain private from administrators under normal circumstances. • Cross-Tenant Restrictions: Users cannot access or view data from other organizations

Synthgram implements governance through transparency and metrics, not content surveillance: • Administrators see usage patterns, costs, and compliance metrics • Users maintain privacy of their work product and AI interactions • This balance enables effective governance while promoting trust and AI adoption • Aligns with industry standards from Microsoft, OpenAI, and Google enterprise AI platforms • Complies with employee privacy regulations (GDPR, CCPA)

• These Terms are governed by the laws of the State of Israel • Disputes will be subject to the exclusive jurisdiction of Israeli courts

• Parties agree to attempt good-faith negotiation before initiating legal proceedings • Disputes will be resolved through binding arbitration or Israeli courts as applicable • Claims must be brought individually, not as part of a class action